FAQ's

Do I have to pay VAT?

All orders delivered to the UK are subject to VAT (currently 20%). <br /> All orders delivered to addresses outside the EC are exempt from VAT. <br /> Within the EC orders are subject to VAT unless the buyer is a trader registered for VAT in their own country. <strong>Proof of registration is needed.</strong><br/> See our VAT policy for more details. <a href="http://www.minispares.com/contact/misc/minispares~policy.aspx#vat-policy">Click here</a>

Is my user & Mini profile private or public?

You can set you privacy levels for within the Forum & the My Mini Profile in the MY MINSPARES SECTION of the website.<br /> <a href="https://www.minispares.com/auth/secure/profile/basic_profile.aspx">Click here to goto your profile and edit your settings.</a>

I have not received a password reminder email.

Please contact us and we will reset your password for you...

I have changed my email address. How can I change this on my account?

Goto "My Mini Spares" to update your profile.<br /> On the basic information page you can update the email account linked to your account.<br /> <br /> NOTE: This new email address will only be used in corrensondence on new orders placed. If you require us to communicate about any existing orders please contact our shipping department to update the email aginst your order. <a href="shipping@minispares.com">shipping@minispares.com</a>

"Safari Can't Open Page" Message

We are having issues with some versions of Safari stopping customers completing the checkout process.<br/><br/> You will see an error message saying "SAFARI CAN'T OPEN THE PAGE":<br/><br/> While we are trying to fix the issue there are ways that you can complete your order.<br/><br/> OPTION 1: Refresh the page repeatedly until the page loads.<br/> NOTE: You may need to refresh multiple times before the correct page loads.<br/><br/> OPTION 2: Use an alternative browser to complete your order.<br/> This issue is only a problem in some versions of Safari so by using an different browser you will be able to complete your order easily.<br/><br/> We recommend Mozilla Firefox or Google Chrome. Both of these browsers are FREE to download and use.<br/> For more details see our article about this problem: <a title="SAFARI CAN'T OPEN THE PAGE" href="http://www.minispares.com/article/Minispares~Diary/Website~News/Safari~can%E2%80%99t~open~the~page.aspx?96d43742-ec73-4e6c-8fb1-0f58832039fd|52c689f4-5026-40be-a9c9-0a4280299cff|b3675f31-20e1-41ee-94f6-51dafaa82931" >READ MORE ..... SAFARI CAN'T OPEN THE PAGE</a>

Where do get the London to Brighton Run Booklet?

You can download the run booklet from here: <a href="http://www.minispares.com/html/Downloads/L2B-run-booklet.pdf">www.minispares.com/html/Downloads/L2B-run-booklet.pdf</a>

When will I recieve my London 2 Brighton Tickets?

Your tickets will be sent by the London and Surrey Mini Owners Club up to 10 days after your application. So if you have not received your ticket after 12 days please contact enquiries@london-to-brighton.co.uk

How do i know if a part is in stock?

On the product details page or inside your basket the part will show a GREEN TICK if the part is in stock. If the part shows an EXCLAMATION MARK = limited stock. If the part shows a RED CROSS = Out of stock.

Do you ship worldwide?

Mini Spares ship to all countries.<br/> See a full list of the countries we ship to here:<br/> <a href="http://minispares.com/article/Minispares~Diary/General/Worldwide~Shipping~Destinations.aspx?96d43742-ec73-4e6c-8fb1-0f58832039fd|fe881441-e2de-44a2-89e7-b22e94b9a261|b3d9eee4-6bdf-496d-8f76-6262b80def70">click here for full list of countries Mini Spares ship to.</a>

Do you stock parts for the BMW MINI’s?

We do not sell any original equipment manufactured parts for the BMW MINI.

Safari Can't Open Page Message

We are having issues with some versions of Safari stopping customers completing the checkout process.<br/><br/> You will see an error message saying "SAFARI CAN'T OPEN THE PAGE":<br/><br/> While we are trying to fix the issue there are ways that you can complete your order.<br/><br/> OPTION 1: Refresh the page repeatedly until the page loads.<br/> NOTE: You may need to refresh multiple times before the correct page loads.<br/><br/> OPTION 2: Use an alternative browser to complete your order.<br/> This issue is only a problem in some versions of Safari so by using an different browser you will be able to complete your order easily.<br/><br/> We recommend Mozilla Firefox or Google Chrome. Both of these browsers are FREE to download and use.<br/> For more details see our article about this problem: <a title="SAFARI CAN'T OPEN THE PAGE" href="http://www.minispares.com/article/Minispares~Diary/Website~News/Safari~can%E2%80%99t~open~the~page.aspx?96d43742-ec73-4e6c-8fb1-0f58832039fd|52c689f4-5026-40be-a9c9-0a4280299cff|b3675f31-20e1-41ee-94f6-51dafaa82931" >READ MORE ..... SAFARI CAN'T OPEN THE PAGE</a>

Is this item sold singularly or as a pair/set of four?

All items are sold singularly unless stated otherwise. The "more details page" shows the recommended quantity to be used on one mini and lists the occurrences of that part in the AKM catalogue. <a href="http://www.minispares.com/contact/misc/upto-recommendation.aspx">See details of recommended quantity"</a>

What model or MK is my mini?

Our ‘know your mini type’ article can be found <a href="http://www.minispares.com/article/Minispares~Diary/General/KNOW~YOUR~MINI~TYPE.aspx?96d43742-ec73-4e6c-8fb1-0f58832039fd|fe881441-e2de-44a2-89e7-b22e94b9a261|7fe03967-111c-48f3-8357-d1cdb6807496">here</a>

I can't remember my login password. How can I find my password?

Go to the log in page and under the password field click "I forgot my password". <br /> <br /> Simply enter your email address and click Send Password. <br /> We will then email your password to you.<br /> <br /> <a href="https://www.minispares.com/secure/password/remind.aspx"> Goto password reminder page</a>

What do you mean by RH / LH / NSR / NSF / OSF / OSR?

All areas of the car are defined as if you are sitting in the driver’s side seat of a right hand drive vehicle looking forward.<br/><br/> <img src="http:///www.minispares.com/Images/downloads/MINI-LH-RH-NSF-OSF.gif">

Is this part in stock at your North/Midlands branch?

All stock levels shown on the website refer to stock held at our head office in Potters Bar, to check stock availability at other branches for example if you want to collect from a different store in person please contact that branch directly using the contact details on the ‘contact us’ page.<br /><br /> <a href="http://www.minispares.com/contact/visit~our~shops/harrogate.aspx">North - Harrogate. UK</a><br /> <br /> <a href="http://www.minispares.com/contact/visit~our~shops/oldbury.aspx">Midlands - Oldbury. UK</a><br />

Problem entering coupon code.

Coupon codes are for a limited time only so if your coupon code is not working a message will appear explaining the reason why your coupon is not working.

Do you have a shop/showroom I can visit?

Our 3 UK branches have a shop you can visit<br/> Click below for directions and openeing times:<br /> <br /> <a href="http://www.minispares.com/contact/visit~our~shops/pottersbar.aspx">Head office - Potters Bar. UK</a><br /> <br /> <a href="http://www.minispares.com/contact/visit~our~shops/harrogate.aspx">North - Harrogate. UK</a><br /> <br /> <a href="http://www.minispares.com/contact/visit~our~shops/oldbury.aspx">Midlands - Oldbury. UK</a><br />

How many items do you have in stock?

If we do not have enough products in stock to meet the quantity you are trying to order the website will notify you at this point.

Problem entering voucher code.

Vouchers can be redeemed only once and can be redeemed online or in store. If you are certain that your voucher has not been spent then please contact our sales team to look into the issue.<br/> <br/> <a href="http://www.minispares.com/contact/misc/minispares~policy.aspx#voucher-policy">See Mini Spares full voucher policy here.</a>

Can voucher be part spent?

If your voucher is larger than your order amount you can part spend your voucher and the remaining balance will be available for you to spend on your next visit. <br/> <br/> <a href="http://www.minispares.com/contact/misc/minispares~policy.aspx#voucher-policy">See Mini Spares full voucher policy here.</a>